College Experience Specialist

Transform lives by delivering exceptional start-to-finish one-stop customer service for the Student Services and Information Center.

Full-time position working 40 hours per week.  Anticipated hours are Tuesday-Thursday 9:30am-7:00pm, Friday 8:00am-4:30pm, and Saturday 8:15am-1:15pm.  Hours are subject to variation based on college needs.

Duties & Responsibilities
Ensure high quality first impression for and provide exceptional service to Mid-State Technical College
students, campus guests, and employees within the Student Services and Information Center by applying
customer service skills, knowledge, advocacy, and professional judgment to address student and guest
inquiries related to admissions, registration, records, counseling and advising, financial aid, and enrollment.

Respond to a variety of in-person or phone inquiries pertaining to college services making appropriate referrals
as needed.

Use in-depth knowledge of college policies and processes to analyze status of student records and answer
questions.

Provide support in the areas of registration, admissions, advising/counseling and enrollment services to include
appointment scheduling, arranging meetings and appointments; maintaining office supplies; and coordinating
work requests.

Utilize software applications including customer relationship management system, student information system,
and learning management system.

Collect tuition and fees.

Perform data entry to support enrollment functions.

Perform general office duties, which may include coordinating and maintaining office supplies, copiers, and
printers; making room reservations; submitting facilities work requests; processing incoming and outgoing mail;
and submitting media service requests.

Provide support for the Marshfield Campus bookstore, which includes working with bookstore POS software;
textbook inventory; processing online book requests; transferring of books between campuses; and resolving
issues.

Handle sensitive information in accordance with applicable guidelines and regulations.

Other duties as assigned.