Customer Service Representative

About the Organization

Grassland Dairy Products, Inc. has been a leading manufacturer of butter and dairy ingredients since 1904 and we are always looking to add to our team. With additional facilities across Wisconsin, Nebraska, and Utah, Grassland is a key player in the dairy industry dedicated to producing high-quality products while maintaining a positive work environment for a driven, talent-filled team of employees.

Our company offers the most comprehensive benefits package in the area to our employees, generous paid time off, and competitive wages.

Description: The Customer Service Representative is responsible for delivering outstanding customer service to both internal and external customers by utilizing in-depth knowledge of company products and guidelines while effectively communicating with team members within the Sales Department.

Pay: Commensurate with experience 

$2000 Hiring Bonus

Benefits: 100% premium paid Health and Dental insurance: 401K after 6-months of employment with 5% company match; PTO, Vacation, Short-Term Disability Insurance, Life Insurance and so much more! 

Essential Duties and Responsibilities:

• Process customer orders/changes/returns according to established department policies and procedures.
• Partner with the sales team to meet and exceed customer service expectations.
• Demonstrate an understanding of the products manufactured.
• Receives and researches customer complaints.
• Maintains customer database.
• Transmits pricing to customers.
• Other duties as assigned by supervisor

Knowledge, Skills, and Abilities:

• Exceptional attention to detail and strong organizational skills.
• Ability to adapt effectively within a continually changing and demanding environment.
• Must be able to demonstrate an ability and willingness to communicate effectively to maintain high levels of quality and efficiency.
• Demonstrate an understanding of products and production processes to assist with customer questions.
• Demonstrates ability to work with management, sales, and other departments to solve problems.
• Ability to work in a fast-paced team environment.

Education/Experience:

• High School Diploma or General Education Degree. (GED)
• Basic computer skills and knowledge of Microsoft Office programs

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.